COMPLAINTS PROCEDURE

We are committed to offering the best service possible to the Native community of Toronto. If you, as a client, have concerns about how we are addressing your needs, please start by talking to your counsellor. If the problem is not resolved at this level, please refer to the Ministry of Children and Youth's brochure "Do you have a complaint about services you have sought or received from an Ontario Children's Aid Society?" You may request a copy of the brochure from your counsellor or from the reception area at any of our locations, or clickhereto read it online.